Rick Urso has been in the automotive industry for over 20 years. Currently, he works at a family-owned shop, Hi-Tech Auto Specialists in the southwest suburbs of Chicago. Urso started out sweeping the floors and worked his way up to lead technician, then to store manager. He runs the shop while diagnosing most of the drivability and electrical problems that come through. Urso notes that their shop takes pride in doing good, honest work and diagnosing problems correctly the first time.