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    • Mitchell 1

    San Diego, CA 92127

    COMPANY OVERVIEW

    About Mitchell 1

    Mitchell 1, a division of Snap-on Incorporated, provides industry-leading auto repair software and services, including vehicle repair information, business management, and shop marketing services, to help automotive and commercial truck professionals improve productivity and profitability.

    Contact

    16067 Babcox St.
    San Diego, CA 92127
    https://mitchell1.com
    888-724-6742

    More Info on Mitchell 1

    Mitchell Logo 350x116 5f2b7b691c06c

    As a member of the Snap-on Total Shop Solutions brand family, Mitchell 1 has provided quality repair information solutions to the vehicle industry for over 100 years. Its key products include ProDemand automotive repair and diagnostic information;  Manager SE  shop management software; TruckSeries repair and diagnostic information for Class 4-8 trucks; and SocialCRM shop marketing and customer engagement services.

    Products & Press Releases

    Photo courtesy of Mitchell 1
    2024 Emission Control Application Guide
    Shop Management and Point of Sale

    2024 Emission Control Application Guide

    Oct. 9, 2023
    The Mitchell 1 2024 Emission Control Application Guide is a resource for shops that do emissions testing and/or repair. The guide is for domestic and import cars, light trucks...
    Photo courtesy of Mitchell 1
    Shop Management and Point of Sale

    Google Optimization Suite

    June 26, 2023
    Google Optimization Suite from Mitchell 1, available exclusively through Mitchell 1's SocialCRM | LocalSearch services, offers drastically simplified online and digital marketing...
    Mitchell 1 2023 Emission Control Application Guide
    Shop Management and Point of Sale

    2023 Emission Control Application Guide

    Dec. 12, 2022
    The Mitchell 1 2023 Emission Control Application Guide is a resource for any shop that does emissions testing and/or repair. The guide is for domestic and import cars, light trucks...
    Mitchell 1 ProDemand Advanced Interactive Wiring Diagrams Update
    Diagnostic Test Equipment

    ProDemand Advanced Interactive Wiring Diagrams Update

    Nov. 16, 2022
    The latest Mitchell 1 ProDemand Advanced Interactive Wiring Diagrams Update now includes a wire-to-wire feature, saving technicians time as they navigate electrical issues on ...
    Manager SE Software Release
    Shop Management and Point of Sale

    Manager SE Software Release

    Nov. 14, 2022
    The latest software release of the Mitchell 1 Manager SE includes new features designed to help automotive repair shops speed up the repair process and maximize their bottom line...
    Mitchell 1 - Ben Johnson Tool Tech
    Industry News

    Repair shop owners discuss recent industry trends during ToolTech 2022

    May 18, 2022
    The 75th-anniversary event brought together thought leaders in the automotive repair industry to discuss current trends and how suppliers can best serve the repair community.
    Mitchell 1 Logo 2 28 22
    Company/Association News

    Mitchell 1’s SocialCRM now includes AAA Approved Auto Repair consumer surveys

    March 1, 2022
    Mitchell 1’s SocialCRM auto shop marketing service now includes AAA Approved Auto Repair consumer surveys. This feature is part of a new relationship between Mitchell 1 partner...
    Mitchell 1 Logo
    Company/Association News

    Mitchell 1 names “Thank You Thursdays” sweepstakes winners

    Dec. 21, 2021
    Contest named a winner of a $100 gift card on its Facebook page each Thursday for 11 weeks
    Ecat 2022 Front Cover Vol 1 (002)
    Shop Management and Point of Sale

    2022 Emission Control Application Guide

    Dec. 10, 2021
    The Mitchell 1 2022 Emission Control Application Guide is a source for auto repair shops that do smog testing. The guide is for domestic and import cars, light trucks, vans (diesel...
    Mitchell 1 Manager Se Time Manager
    Shop Management and Point of Sale

    Manager SE Time Manager Update

    Dec. 1, 2021
    The Mitchell 1 Manager SE shop management software now includes new Time Manager features that automatically generate productivity statistics for auto repair shops based on actual...

    Articles & News

    Photo courtesy of Toyota
    After verifying VALVEMATIC Current Angle value changes, close GTS+, start the engine and increase RPM to 3500 for five seconds.
    TSBs

    Performing Toyota Valvematic test

    Sept. 10, 2024
    Some 2018-2022 Toyota C-HR vehicles equipped with a 3ZR-FAE engine may exhibit a MIL on.
    Photo courtesy of Mitchell 1
    Option fuse location for the MDX.
    TSBs

    Mending Acura fan and fuse problem

    Sept. 10, 2024
    This bulletin applies to 2016-2019 Acura MDX, 2017-2019 MDX Sport Hybrid and 2018-2019 TLX vehicles.
    Photo courtesy of Alfa Romeo
    If the customer complains that the exhaust is too loud, it is possible that the incorrect muffler was installed.
    TSBs

    Correcting loud Alfa Romeo

    Sept. 10, 2024
    This bulletin applies to 2018 Alfa Romeo 4C vehicles built on or before Nov. 15, 2017.
    Photo courtesy of Mitchell 1
    Wastegate controller wrench set. For disassembly/assembly of the controller from the wastegate valve. Includes sizes T15, T20, T25, SW3 and SW4.
    TSBs

    Servicing BMW wastegate controller

    Sept. 10, 2024
    BMW offers a specialty wrench set for servicing wastegate controllers, P/N 83 30 2 469 240.
    Photo courtesy of Mitchell 1
    Note the location of the lot date code.
    TSBs

    Replacing Genesis thermostat

    Sept. 10, 2024
    Certain 2018 Genesis G80 vehicles equipped with a 3.3Y or 3.8L engine and built before Aug. 30, 2017, and 2017-2018 G90 vehicles equipped with a 3.3T engine and built before Aug...
    Photo courtesy of Chevrolet
    Address any battery issues first before continuing with normal diagnostics.
    TSBs

    Checking Chevy battery health

    Sept. 3, 2024
    This bulletin applies to 2014-2018 Chevy Silverado, 2015-2018 Suburban and 2015-2018 Tahoe vehicles equipped with the integrated trailer brake controller.
    Photo courtesy of Ford
    Make sure you are connected to the internet when entering module programming to obtain the latest updates.
    TSBs

    Updating Ford Econoline

    Sept. 3, 2024
    Some 2016 Ford Econoline vehicles equipped with a 6.8L engine and built on or before May 27, 2015, may exhibit an illuminated MIL, with DTC P2610 stored in PCM memory after the...
    Photo courtesy of General Motors
    If the groan/moan noise is validated, perform the following service procedure. Ensure that the fluid is at operating temperature before draining by driving the vehicle in AWD mode.
    TSBs

    Quieting Buick groaning noise

    Sept. 3, 2024
    This bulletin applies to 2020-2023 Buick Encore GX vehicles equipped with an L3T engine and M3F transmission.
    Photo courtesy of Mitchell 1
    Example of the engine identification number.
    TSBs

    Heads up on replacing Jeep engine

    Sept. 3, 2024
    This bulletin applies to 2011-2016 Jeep Compass/Patriot vehicles equipped with a 2.0L or 2.4L 4-cylinder DOHC 16V Dual VVT engine.
    Photo courtesy of Mitchell 1
    1. Disconnect the electrical connector (1); 2. remove the retainer (2).; 3. remove the two hose retainers (3).; 4. disconnect the three hose connectors (4).; 5. remove and discard the brake vacuum tube assembly; 6. install the new assembly in reverse order.
    TSBs

    Replacing Lincoln brake vacuum tube

    Sept. 3, 2024
    Some 2019-2020 Lincoln Nautilus vehicles equipped with a 2.0L EcoBoost engine built on or before Jan. 24, 2020, may exhibit an illuminated MIL with DTC P2282 stored in the PCM...

    Videos & Resources

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    Product Demos

    Video: ProDemand Advanced Interactive Wiring Diagrams Update

    Nov. 14, 2022
    In this video, Mitchell 1 shares its latest Advanced Interactive Wiring Diagrams update.
    Dreamstime L 163647111
    Whitepapers

    Ask the Expert: Changing Customer Communications

    May 3, 2021
    In this Ask the Expert, Marcus Mackell, product marketing manager at Mitchell 1 SocialCRM, shares guidelines and best practices for how to effectively use new technologies to ...
    1
    Service Repair

    PTEN Innovation Award winner: Mitchell 1 SocialCRM

    Dec. 2, 2020
    PTEN editor, Sara Scullin, sits down with Marcus Mackell, product marketing manager for Mitchell 1, to discuss Mitchell 1's Innovation Award winning product, the SocialCRM.
    2
    Diagnostics and Drivability

    PTEN Innovation Award winner: Mitchell 1 ProDemand

    Nov. 23, 2020
    PTEN editor, Sara Scullin, sits down with Gary Hixson, marketing manager for Mitchell 1, to discuss Mitchell 1's Innovation Award winning product, the ProDemand.
    Annotation 2020 08 06 152338
    Whitepapers

    Prepare vehicles and your shop for ADAS calibration

    Aug. 6, 2020
    Think of any upfront costs as an investment, leading to greater service opportunities as well as continuous ROI.
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    Service Repair

    VIDEO: SocialCRM - Introducing LocalSearch

    April 16, 2018
    In this video, Mitchell introduces the LocalSearch feature for SocialCRM.
    Maxresdefault 5acbb5f771c2f
    Service Repair

    VIDEO: ProDemand - Introducing 1Search Plus

    April 9, 2018
    In this video, Mitchell 1 introduces the 1Search Plus feature of ProDemand.

    Request More Information

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    All content from Mitchell 1

    Photo courtesy of Mitchell 1
    Clean the CV joint bellows to remove all contaminants, and apply a thin and even coat of spray wax.
    TSBs

    Waxing Volvo axle joints

    Aug. 27, 2024
    This bulletin applies to 2016 and later Volvo XC90, 2017 S90, 2017 and later V90, 2018 and later S90 and XC60, 2019 and later S60, V60 and XC40, and 2020 and later V60CC vehicles...
    Photo courtesy of Tesla
    software to version 2023.2.12 or later. If update is needed, use software correction code S022270002.
    TSBs

    Updating Tesla automatic window

    Aug. 27, 2024
    Certain 2017-2022 Model 3 and 2019-2022 Model Y vehicles may require a software update to ensure that the automatic window reversal system complies with regulatory standards.
    Photo courtesy of Genesis
    The new haptic controller must feature the new S1.02 software level (see tag on the unit).
    TSBs

    Installing new Genesis haptic controller

    Aug. 27, 2024
    This bulletin applies to Genesis G80 vehicles. In some cases, the haptic steering warning light may be on, accompanied by DTC B247100 (vibration motor fault).
    Photo courtesy of Mazda
    To eliminate this concern, the internal design of the exhaust manifold has been modified.
    TSBs

    Silencing noisy Mazda exhaust

    Aug. 27, 2024
    Some owners of 2019-2020 Mazda CX-5 vehicles equipped with a 2.5T engine and produced before July 7, 2020, may experience a squeaking noise that can be heard from the exhaust ...
    Photo courtesy of Infiniti
    Use CONSULT-III plus in Engine Data Monitor to check operation of the brake lamp circuit signal.
    TSBs

    Checking Infiniti lack of power

    Aug. 27, 2024
    This bulletin applies to all Infiniti vehicles equipped with electronic throttle control. If a customer describes a lack of power or poor acceleration, check for stored DTCs.
    ru_81
    Industry News

    Mitchell 1 covers 98 percent of EVs and hybrids

    Aug. 19, 2024
    The repair information software from Mitchell 1 covers manufacturers such as Tesla, Ford, Kia, and more.
    Photo courtesy of Chevrolet
    According to GM, if the leak has been verified to be coming from the front cover seal, replace the automatic transmission case front cover seal P/N 24277112 and the torque converter fluid seal P/N 24293986.
    TSBs

    Stopping Chevy Transmission Leak

    Aug. 19, 2024
    This bulletin applies to 2020-2024 Chevy Silverado 2500HD/3500HD trucks equipped with an L5P or L8T engine and MGM, MGU or MKM transmission.
    Photo courtesy of Mitchell 1
    Location of the two engine cover stud bolts.
    TSBs

    Locating Ford Engine Cover

    Aug. 19, 2024
    Some 2019-2022 Ford Ranger vehicles may exhibit a MIL on with DTC P0300, P0301, P0302, P0303, P0304 and/or P0316 stored in the PCM.
    Photo Courtesy of Mitchell 1
    Inspect the park pawl actuator for damage/bend/incomplete travel.
    TSBs

    Fixing Cadillac No Park Situation

    Aug. 19, 2024
    This bulletin applies to 2016-2019 Cadillac ATS, 2016-2018 CT6, 2016-2019 CTS and 2015-2018 Escalade vehicles, equipped with an 8L45 or 8L90 automatic transmission.
    Photo Courtesy of Mitchell 1
    Throttle body blade free-up is possible on the 3.6L V6 engine.
    TSBs

    Heating Up Ram 1500

    Aug. 19, 2024
    This bulletin applies to 2013-2023 Ram 1500 vehicles equipped with a 3.6L V6 24V VVT engine. The MIL may be on.
    Photo Courtesy of Lincoln
    If grease is applied, it may induce module communication concerns. DTCs U0293 and P0AA6 may be set.
    TSBs

    Tip For Lincoln Hybrid Vehicles

    Aug. 19, 2024
    Here’s a tip from Lincoln. 2013-2018 MKZ hybrid vehicles using SOBDM-C module connectors do not require electrical/dielectric grease.
    ru_77
    TSBs

    Updating Audi steering column control module

    Aug. 12, 2024
    This bulletin applies to 2017-2023 Audi Q7, 2018-2023 Q5/SQ5, 2019-2023 A6/A7/A8 and Q8, 2020-2023 A6 allroad/S6/S7/S8/SQ7/SQ8 and RS Q8, A8 e quattro, RS 6 Avant/RS7/Q5 e quattro...
    Photo courtesy of Mitchell 1
    TSBs

    Checking Acura differential fluid level

    Aug. 12, 2024
    This bulletin applies to 2019-2021 Acura RDX vehicles. The AWD indicator may illuminate, accompanied by DTC C1843-62 (left rear differential fluid pressure deviation) and/or DTC...
    Photo courtesy of Mitchell 1
    TSBs

    Inspecting Lexus fuel line

    Aug. 12, 2024
    Some 2016-2018 Lexus GS350, IS300, IS350, RC300 and RC350 vehicles equipped with a 2GR-FKS engine may exhibit a rattle/knocking condition at idle from the driver floor area due...
    Photo courtesy of Mitchell 1
    TSBs

    Replacing Genesis electronic shifter

    Aug. 12, 2024
    Certain 2018 Genesis G80 and 2017-2018 G90 vehicles may experience the Shift By Wire (SBW) system slipping into Neutral when shifting from reverse to drive or drive to reverse...
    Photo courtesy of BMW
    TSBs

    Determining BMW unusual behavior

    Aug. 12, 2024
    This bulletin applies to 2019 and later BMW vehicles (2 Series, 3 Series, 4 Series, 5 Series Sedan, 6 Series Gran Turismo, 7 Series G12 and X3 Sports Activity).
    Photo courtesy of Mitchell 1
    TSBs

    Tips for GM front shock thermals

    Aug. 6, 2024
    This bulletin applies to GM vehicles equipped with the Magnetic Ride Suspension package such as found in the 2015-2020 Cadillac Escalade.
    Photo courtesy of Ford
    TSBs

    Fixing Ford start-stop condition

    Aug. 6, 2024
    Some 2020-2021 Ford Expedition vehicles may exhibit a no-restart during auto start-stop operation.
    Photo courtesy of Chevrolet
    TSBs

    Avoiding Chevy engine block heater usage

    Aug. 6, 2024
    This bulletin applies to 2020 Chevy Silverado 1500 trucks equipped with a 3.0L engine.
    Photo courtesy of Lincoln
    TSBs

    Fixing Lincoln A/C glitch

    Aug. 6, 2024
    Some 2017-2019 Lincoln MKC vehicles may exhibit an air conditioning system with a difference in the discharge temperature between the left and right vents.
    Photo courtesy of Mitchell 1
    TSBs

    Engaging Ram door glass clips

    Aug. 6, 2024
    This bulletin applies to 2016-2017 Ram trucks built on or after Feb. 1, 2016, and on or before Feb. 24, 2017.
    Photo courtesy of Mazda
    TSBs

    Fixing Mazda braking errors

    July 25, 2024
    This bulletin applies to 2020-2021 Mazda CX-30 vehicles built before Jan. 19, 2021, 2019-2021 Mazda3 (Japan built) produced before Dec. 25, 2020, and 2019-2021 Mazda3 (Mexico ...
    Photo courtesy of Toyota
    TSBs

    Correcting Toyota fuel pump condition

    July 25, 2024
    Some 2018-2019 Toyota Highlander Hybrid (HV) vehicles may exhibit a MIL on with DTC P107B (fuel rail pressure sensor B circuit range/performance).
    Photo courtesy of Mitchell 1
    TSBs

    Quieting Audi axle noise

    July 25, 2024
    This bulletin applies to 2018-2024 Audi A3, S3 and RS 3 vehicles, 2018 A3 Sportback etron, 2018-2019 A3 Cabriolet and 2019-2024 Q3 vehicles.
    Photo courtesy of BMW
    TSBs

    Recognizing BMW key fob

    July 25, 2024
    This bulletin applies to 2020 -2022 BMW vehicles. A Check Control message (CCM) may display a “Vehicle key missing” warning after the engine starts.
    Photo courtesy of Honda
    TSBs

    Updating Honda oil pressure reading

    July 25, 2024
    This bulletin applies to 2017-2018 Honda CR-V, 2016-2018 Civic with 1.5L engine and CVT, and 2018-2019 Accord vehicles with CRV.
    Photo courtesy of Chevrolet
    TSBs

    Clearing Chevy codes

    July 22, 2024
    Owners of a 2019-2020 Chevy Trax vehicle may comment on a check engine light and Service Power Steering message displayed.
    Photo courtesy of Ford
    TSBs

    Replacing Ford catalytic converter

    July 22, 2024
    Some 2019-2020 Ford Ranger vehicles may exhibit a MIL on with DTC P0420 (catalyst system efficiency) stored in the PCM.
    Photo courtesy of Buick
    TSBs

    Diagnosing Buick driveability concerns

    July 22, 2024
    A 2017-2018 Buick Envision with a 2.5L or 2.0L engine or 2014-2018 Regal with a 2.0L engine may have a MIL on with DTC P2097 but with no driveability concerns.
    Photo courtesy of Mitchell 1
    TSBs

    Verifying correct Chrysler belt

    July 22, 2024
    This bulletin applies to 2017 Chrysler 300 vehicles built on or after May 12, 2017, and on or before May 17, 2017, and equipped with a 3.6L V6.
    Photo courtesy of Jeep
    TSBs

    Correcting Jeep wandering condition

    July 22, 2024
    This bulletin applies to 208-2019 Jeep Wrangler vehicles built on or after Oct. 15, 2017, and on or before Jan. 22, 2019.
    Photo courtesy of BMW
    TSBs

    Mending BMW run rough condition

    July 15, 2024
    This bulletin applies to 2018 BMW 2 Series Coupe/Convertible, 3 Series Sedan/Sports Wagon/Gran Turismo, 4 Series Coupe/Convertible/Gran Coupe, X3 Sports Activity Vehicle, 7 Series...
    Photo courtesy of Tesla
    TSBs

    Updating Tesla steering assist

    July 15, 2024
    This bulletin applies to 2017-2021 Tesla Model S and Model X vehicles. Certain vehicles may require a firmware update to address a possible reduction or loss of power steering...
    Photo courtesy of Mitchell 1
    TSBs

    Replacing Genesis fuel pump control module

    July 15, 2024
    This bulletin applies to 2019-2020 Genesis G80 vehicles. The technician may find DTC U0109/U010100 (communication error/lost communication with fuel pump control module FPCM) ...
    Photo courtesy of Mitchell 1
    TSBs

    Reminder for Mercedes-Benz

    July 15, 2024
    Mercedes-Benz reminds technicians that when installing front or rear brake discs, excessive scaling/corrosion which may have developed on the axle hub should be removed.
    Photo courtesy of Mitchell 1
    TSBs

    Fixing Mazda smart city braking

    July 15, 2024
    This bulletin applies to all Mazda vehicles equipped with smart city brake support (SCBS).
    Photo courtesy of Mitchell 1
    TSBs

    Quieting Chevy rattling noise

    July 9, 2024
    This bulletin applies to 2019-2024 Chevy Blazer and 2018-2023 Traverse vehicles. A rattle or clunk noise may be heard coming from the front of the vehicle.
    Photo courtesy of Ford
    TSBs

    Do not replace Ford PCM

    July 9, 2024
    Some 2016-2019 Ford Transit vehicles equipped with a 3.2L diesel engine may indicate a blank PCM when connected to the Ford diagnostic scan tool. Do not replace the PCM.
    Photo courtesy of GMC
    TSBs

    Mending GMC low voltage condition

    July 9, 2024
    This bulletin applies to 2017-2018 GMC Sierra and 2019-2021 Sierra 2500HD/3500HD trucks equipped with an L5P turbocharged diesel engine.
    Photo courtesy of Mitchell 1
    TSBs

    Correcting Lincoln braking software

    July 9, 2024
    Some 2020-2021 Lincoln Aviator hybrid vehicles may exhibit a brake pedal pulsation or vibration when brakes are applied.
    Photo courtesy of Mitchell 1
    TSBs

    Replacing Jeep Adaptive Cruise Control Module

    July 9, 2024
    This bulletin applies to 2017 Jeep Compass vehicles built on or after March 20, 2017, and on or before June 14, 2017.
    Photo courtesy of Mitchell 1
    TSBs

    Fixing Toyota fuel cap condition

    July 1, 2024
    Some 2017-2018 Toyota Tundra trucks may exhibit a “no click” or a “no spring return” condition from the fuel cap when fully seated and sealed.
    Photo courtesy of Mitchell 1
    TSBs

    Installing room fuse 15A to Mazda

    July 1, 2024
    You may experience a 2013-2021 Mazda CX-5, 2016-2021 CX-3, 2014-2021 Mazda6, 2016-2021 MX-5, 2014-2018 Mazda3 or 2016-2021 CX-9 vehicle with the check engine light on and DTC ...
    Photo courtesy of Mitchell 1
    TSBs

    Verify correct tool for Nissan Altima

    July 1, 2024
    This bulletin applies to 2019-2023 Nissan Altima, 2018-2023 LEAF, 2022-2023 Pathfinder, 2021-2023 Rogue and 2020-2023 Sentra vehicles.
    Subaru
    TSBs

    Completing Subaru self-shutoff procedure

    July 1, 2024
    This bulletin applies to all 2020 Subaru models equipped with a 2.0 or 2.4L DIT (turbo) engine.
    Photo courtesy of Mitchell 1
    TSBs

    Replacing BMW stabilizer link

    July 1, 2024
    This bulletin applies to 2020 BMW X2 Sports Activity Group, 2 Series Gran Coupe and X1 Sports Activity Vehicle models.
    Photo courtesy of Mitchell 1
    TSBs

    Cooling Chrysler air conditioning

    June 24, 2024
    This bulletin applies to 2017 Chrysler Pacifica vehicles built on or after March 10, 2016, and on or before July 18, 2016, and equipped with Rear Air Conditioning.
    Photo courtesy of Chevrolet
    TSBs

    Re-saturating Chevy DEF pump filter

    June 24, 2024
    This bulletin applies to 2019-2020 Chevy Silverado 1500/2500/3500/4500/5500/6500 and LD vehicles equipped with a diesel engine.
    Photo courtesy of Ford
    TSBs

    Installing new flange nut on Ford

    June 24, 2024
    Some 2015-2019 Ford Mustang GT350/GT350R vehicles may exhibit a hesitation or surge with no DTCs present.
    Photo courtesy of GMC
    TSBs

    Confirming GMC computer connection

    June 24, 2024
    Some owners of 2020-2021 GMC Sierra 2500HD/3500HD vehicles may comment about a false traction control or stability event during slow speed sharp turns and hearing a buzzing noise...